Hello, USAT? Neuharth’s column briefly missing

Like rubbernecking past a car wreck, I can’t resist octogenarian retired CEO Al Neuharth‘s weekly column, every Friday in USA Today.

For a few panic-stricken minutes this morning, I couldn’t find Big Al’s column online, so I called the paper’s customer service number (1-800-USA-0001) for help. By the time I got through, Neuharth’s Plain Talk had appeared on the site — but not before I got an eye-opening lesson in 21st century newspaper customer service.

Earlier: More episodes on Gannett Blog‘s YouTube channel.

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